Limendo mERP for Retail & B2C – Achieving Seamless Omni-Channel Success
The Challenge: Data Silos,
Non-Synchronized Channels, and Inaccurate Inventory
Many Indian retailers manage their e-commerce platforms, warehouses, and Point-of-Sale (POS) systems in disconnected silos. These lead to huge bottlenecks and shifts their focus from their core business.
This leads to:
- Inaccurate Stock: Errors between online and physical store inventory channels.
- Manual Overhead: Time-consuming manual updates for pricing, promotions, and product catalogs across channels.
- Fragmented Customer View: Incomplete customer history across different touchpoints.
- Slow Response: Delayed reaction time to sudden changes in market demand or trends.
The result: Dissatisfied customers, missed sales opportunities, and unnecessary operational costs.
The Solution: mERP – The Integrated ERP Platform for Modern, Omni-Channel Retail.
With mERP, retailers manage all sales channels centrally—whether it's the POS, e-commerce store, or warehouse operations.
Procurement & Assortment Planning
- Automated Replenishment: Automatic purchase suggestions based on real-time sales velocity and demand.
- Vendor Management: Price comparison and performance evaluation of suppliers.
- Unified Product Catalog: Consistent product and SKU maintenance across all online and physical channels.
- Demand Forecasting: Seasonal planning and optimization to maximize inventory turnover.
Warehouse Management & Logistics
- Real-Time Inventory: Synchronized stock visibility across all stores, e-commerce sites, and central warehouses.
- Mobile WMS: Mobile warehouse management enabled by barcode and QR code scanning.
- Rapid Goods Flow: Expedited booking for goods receipt and issue (GR/GI).
- Efficient Fulfillment: Simple packaging processes ensuring accurate shipment tracking.
- Carrier Integration: Seamless integration with last-mile carriers for online order fulfillment.
Sales & Omni-Channel Execution
- Integrated Cloud POS: Seamless integration with Limendo KASSA (Apple & Android) or via API to local Indian POS solutions.
- E-Commerce Integration: Automatic order capture from all major online platforms (e.g., Shopify, Amazon, local marketplaces).
- Loyalty Management: Comprehensive support for loyalty programs, gift vouchers, and bonus points.
- Dynamic Pricing: Centralized control over pricing strategies and promotional campaigns
- Single Customer View (SCV): Centralized customer database with complete purchase history across all channels.
Financial Accounting & Statutory Reporting
- Automated Ledger Transfer: Automatic transfer of sales documents and receipts to the accounting system (supporting easy GST compliance).
- Real-Time Revenue: Instant revenue reporting by channel, store, or region.
- Key Performance Indicators: Gross Margin and Inventory Turnover (WOH) analysis.
- Mobile BI: Access to critical data dashboards anywhere via the Limendo mERP BI module.
The Outcome: Efficiency, Customer Satisfaction, and Revenue Growth.
With mERP, retailers gain full control over their entire business operations:
- Synchronized Channels with zero data silos or interruptions between online and offline worlds.
- Faster Response Times to shifting market trends and consumer demands.
- Up to 30% Reduction in administrative workload and manual data entry.
- Higher Customer Satisfaction driven by real-time stock availability and transparency.
Whether a boutique, specialized store, or retail chain—mERP delivers the scalability and flexibility that modern retail demands.
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